Terms of Service

Last updated: July 6, 2026

1. Agreement to These Terms

These Terms of Service (the “Terms”) are a binding agreement between [ARRIVSURE LEGAL ENTITY NAME, e.g., ArrivSure, Inc.] (“ArrivSure,” “we,” “us”) and the organization that registers for or uses the Service (“Customer,” “you”). By creating an account, clicking to accept these Terms, or using the Service, you agree to these Terms. If you accept on behalf of an organization, you represent that you have authority to bind that organization; the Service is offered to businesses and organizations, not to consumers for personal use.

If you do not agree to these Terms, do not use the Service.

2. The Service

ArrivSure is a cloud-based visitor management platform for facilities. The “Service” includes the ArrivSure web application, check-in kiosk applications, the ArrivSure companion and visitor mobile applications, related APIs, and any associated support. The Service lets Customer facilities register and check in visitors, print badges, screen visitors, collect signatures and health-screening responses, run surveys, send notifications, and manage related records.

3. Eligibility and Accounts

• You must provide accurate, complete registration and billing information and keep it current.
• You are responsible for all activity under your accounts, including the acts and omissions of your administrators, receptionists, staff, and other users you authorize (“Authorized Users”).
• You must keep credentials confidential and notify us promptly at support@arrivsure.com of any suspected unauthorized access.
• Each Authorized User must be at least 18 years old or the age of majority in their jurisdiction.

4. Subscriptions, Fees, and Billing

4.1 Subscription and payment

The Service is sold on a subscription basis, priced per facility license per month as displayed at signup or as otherwise agreed in an order. Payment is processed by our payment processor, Stripe; by subscribing you authorize recurring charges to your payment method. We do not store your full card details.

4.2 Renewal and seat changes

Subscriptions renew automatically each billing period until canceled. You may add facility licenses at any time; added licenses are billed (or prorated) per the checkout flow or your order. Reductions in licenses take effect at the start of the next billing period.

4.3 Cancellation

You may cancel your subscription at any time from the billing page or by contacting us. Cancellation takes effect at the end of the then-current billing period; you retain access until then. Except where required by law, fees are non-refundable and we do not provide credits for partial periods or unused licenses.

4.4 Non-payment

If a payment fails, we will notify you and retry. We may suspend or limit access to the Service for accounts that remain past due, and may terminate subscriptions that remain unpaid. Where reasonable, we will provide notice before suspension.

4.5 Price changes and taxes

We may change subscription pricing with at least 30 days’ notice; changes apply at your next renewal. Fees are exclusive of taxes; you are responsible for applicable sales, use, and similar taxes, excluding taxes on our income.

5. Customer Data: Ownership and Responsibilities

5.1 You own your data

“Customer Data” means data submitted to the Service by or for you, including visitor records (names, contact details, photos, signatures, health-screening responses, check-in/check-out logs), documents, survey responses, and messages. As between the parties, you own all Customer Data. You grant ArrivSure a limited license to host, copy, transmit, display, and process Customer Data solely to provide and support the Service, to prevent or address technical or security issues, and as required by law.

5.2 Roles

For visitor personal information, you (the facility operator) act as the data controller/business and ArrivSure acts as your processor/service provider. You decide what visitor information to collect, how long to retain it, and how it is used; ArrivSure processes it on your documented instructions as reflected in the Service’s features and settings.

5.3 Your compliance responsibilities

• You are responsible for having a lawful basis and providing any legally required notices or consents to visitors and staff whose information you collect through the Service — including for photos, signatures, health-screening questions, and SMS/email communications.
• You must comply with laws applicable to your collection and use of visitor information, including state privacy, biometric-information, wiretap/recording, and telemarketing/SMS-consent laws.
• You will not use the Service to collect data from children in violation of applicable law.

5.4 Health information

The Service supports visitor health-screening questionnaires and staffing records for healthcare and senior-care facilities. The Service is not designed as a system of record for medical treatment information. Unless the parties have executed a Business Associate Agreement (BAA), you must not use the Service to create, receive, maintain, or transmit protected health information (PHI) as defined under HIPAA beyond visitor screening and visit-logging functionality the Service provides. Contact support@arrivsure.com to request a BAA. [CONFIRM BAA AVAILABILITY WITH COUNSEL]

5.5 Aggregated data

ArrivSure may generate and use de-identified, aggregated data derived from use of the Service (for example, feature-usage statistics and benchmarks) to operate and improve the Service, provided such data does not identify you, your facilities, or any individual.

6. Visitors and the ArrivSure Visitor App

Visitors to your facilities may interact with the Service through kiosks at your locations or the ArrivSure Visitor mobile app. Visitor-facing features (including phone-number sign-in, location-verified check-in, badge photos, photo sharing, and visitor–facility messaging) are described in our Privacy Policy. You are responsible for how your facility uses visitor-submitted content, including moderation decisions for photos shared through the Service.

7. Acceptable Use

You will not, and will not permit anyone to:

• use the Service to violate law or the rights of others, including privacy and publicity rights;
• use the Service to stalk, harass, or discriminate against any person, or to make unlawful admission or employment decisions;
• upload malicious code or content that is unlawful, infringing, or defamatory;
• probe, scan, or test the vulnerability of the Service, or breach or circumvent its security or authentication measures, except through an authorized security-review process;
• access the Service to build a competing product, or copy its features or user interface;
• resell, sublicense, or provide the Service to third parties except to your Authorized Users and visitors as intended by the Service;
• send spam or unsolicited messages through the Service, or use SMS/email features without required recipient consent;
• exceed reasonable usage or interfere with the integrity or performance of the Service.

8. Third-Party Services and Subprocessors

ArrivSure uses third-party service providers to deliver parts of the Service. By using the Service you authorize the following categories of subprocessors:

We may update our subprocessors from time to time; the current list is available on request at support@arrivsure.com. Third-party services you elect to connect to the Service are governed by their own terms.

9. Data Retention, Export, and Deletion

• During your subscription, you control retention of Customer Data through the Service’s settings and can export visitor records in standard formats (e.g., CSV) using built-in export tools.
• After termination or expiration of your subscription, we will make Customer Data available for export for 30 days, after which we may delete or de-identify it, except where retention is required by law or for backup cycles (backups are purged on a rolling basis of no more than [BACKUP RETENTION PERIOD, e.g., 90 days]).
• We may retain billing and audit records as required for legal, accounting, and compliance purposes.

10. Confidentiality

Each party may receive non-public information from the other in connection with the Service (“Confidential Information”). The receiving party will use Confidential Information only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to employees, advisors, and subprocessors bound by confidentiality obligations, or as required by law with notice where permitted. Customer Data is your Confidential Information; the Service and its non-public documentation are ours.

11. Intellectual Property; Feedback

ArrivSure and its licensors own the Service, including all software, designs, and documentation. No rights are granted except as expressly stated in these Terms. If you provide suggestions or feedback about the Service, we may use it without restriction or obligation.

12. Term, Suspension, and Termination

• These Terms apply from your first use of the Service and continue while any subscription is active.
• Either party may terminate for material breach that remains uncured 30 days after written notice.
• We may suspend the Service immediately if reasonably necessary to prevent harm to the Service or others, for suspected unlawful activity, or for non-payment as described in Section 4.4.
• Upon termination, your right to use the Service ends; Sections 5, and 9 through 18 survive.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARRIVSURE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ARRIVSURE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. THE SERVICE IS A RECORD-KEEPING AND WORKFLOW TOOL: IT IS NOT A SECURITY SYSTEM, DOES NOT GUARANTEE THE IDENTITY, SAFETY, OR SUITABILITY OF ANY VISITOR, AND IS NOT A SUBSTITUTE FOR YOUR OWN SECURITY, SCREENING, AND EMERGENCY PROCEDURES OR PROFESSIONAL (INCLUDING LEGAL OR MEDICAL) JUDGMENT.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO ARRIVSURE FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO CUSTOMER’S PAYMENT OBLIGATIONS, A PARTY’S INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

15. Indemnification

You will defend and indemnify ArrivSure against third-party claims arising from (a) Customer Data, including claims that your collection or use of visitor information violates law or third-party rights; (b) your use of the Service in violation of these Terms or law; or (c) decisions you make based on Service outputs (including visitor screening results). ArrivSure will defend and indemnify you against third-party claims that the Service, as provided by us and used as permitted, infringes a U.S. patent, copyright, or trademark, or misappropriates a trade secret. The indemnified party must give prompt notice and reasonable cooperation, and the indemnifying party controls the defense.

16. Changes to the Service or These Terms

We may improve or modify the Service, provided we do not materially reduce its core functionality during a paid term. We may update these Terms from time to time; material changes will be notified via the Service or email at least 30 days before they take effect, and continued use after the effective date constitutes acceptance. The “Last updated” date above reflects the current version.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of [GOVERNING LAW STATE], without regard to conflict-of-laws rules. The exclusive venue for disputes is the state and federal courts located in [VENUE COUNTY, STATE], and each party consents to personal jurisdiction there. [COUNSEL: CONSIDER ARBITRATION / CLASS-ACTION WAIVER CLAUSE]

18. General

• Assignment. Neither party may assign these Terms without the other’s consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets.
• Notices. We may provide notices via the Service or to your account email; legal notices to ArrivSure go to support@arrivsure.com and [POSTAL ADDRESS].
• Force majeure. Neither party is liable for delays or failures due to events beyond its reasonable control.
• Severability; waiver. If a provision is unenforceable, the rest remain in effect; failure to enforce is not a waiver.
• Entire agreement. These Terms, together with any order and the Privacy Policy, are the entire agreement regarding the Service and supersede prior agreements on that subject.

19. Contact

Questions about these Terms: support@arrivsure.com
[ARRIVSURE LEGAL ENTITY NAME], [POSTAL ADDRESS]